Rocket Full Service Guarantee

We’ve been helping UK organisations get the perfect badges for 25 years. As a quality-certified ISO9001 company, we’re proud to provide the country’s best guidance, service, and reliability.

Our Full Service Guarantee is designed to make sure that you get the best price from a quality-certified company, exceptional quality, and always receive an on-time delivery.

All guarantees have conditions and exclusions, and these are ours:

The UK’s Lowest Price

– We’ll refund you twice the difference in price if within 30 days of your order:

• you find a like for like product advertised in the UK and
• the supplier is currently ISO9001 (quality) certified
• the product is immediately available for supply/in stock

Guaranteed Quality

– We’ll remake your badges or credit you with the full price if within 7 days of your receiving your order you:

• return all of the badges delivered to you and
• they don’t comply with the sample you approved

Always On Time

– We’ll refund the price you’ve paid if the badges don’t arrive with you for any reason before the event you want them for as long as:

• we’ve agreed that date with you by email before you make your order
• you have correctly signed and dated all delivery notes for the badges

EXCLUSIONS

• The Lowest Price Guarantee applies only to products which are “like for like”. This means that the badge shape, colour, material, imprint and quantity ordered are the same.

• The Full Service Guarantee applies only to orders with a maximum value of £7,500 (exc VAT). If the order exceeds that sum then the Guarantee is limited in value to £7,500

• A sample must have been supplied by us and approved by you no more than 45 days before the order.

• The Guarantee applies only if you return all the badges we supplied, unused and in their original packaging within 7 days of delivery – if part deliveries then within 7 days of that part being delivered.

The terms of this Guarantee are in addition to our standard terms and conditions.